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Monday, June 18, 2018

Cumberland County 911 Dispatcher Honored with National 911 Kids Hero Award

Cumberland County E911 dispatcher Jennifer Hall will be recognized with the 2018 National 911 for Kids Hero Award in Nashville Monday Afternoon June 18.

Hall was nominated by Crossville/Cumberland County Central Communications director Rod Shoap for her work with the 911 Cares program that goes into the schools to teach children about 911, what it does and how it can help them if they or someone they know is in trouble.

CCC Director Rod Shoap, left
And E911 dispatcher 
Jennifer Hall, right.

Director Shoap said, “Jennifer is very deserving of this award. She has worked and devoted her personal time to further develop a program that has brought emergency communications to the forefront in our county. She has organized and led a team of dispatchers who have touched the lives of thousands of our Cumberland County school children as well as adults in our communities. We are all much safer today thanks to the hard work of Jennifer and her team of dispatchers.”

The 911 Cares program started in 1997 by the Cumberland Co. Fire Department and Hall took over the program in 2017 and worked to form a partnership with the E911 District Board of Directors and through her efforts the program was able to purchase a new Red E. Fox costume. Red E. Fox is the mascot of the 911 Cares program.

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Jennifer Hall became a dispatcher in 2012 and quickly became certified in all aspects of the communications center's responsibilities. Hall is now a senior dispatcher and works to train new dispatch candidates.

In addition to being a dispatcher, Hall is a volunteer firefighter for Cumberland County and responds to fire calls and emergencies as will photography for crime scene and arson investigations.


Attending the awards ceremony will be Jennifer Hall, her husband, Cumberland Co. Fire Department Assistant Chief John Hall, CCC Director Rod Shoap and dispatcher Shalee Sapp who will wear the Red E. Fox costume.   

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