Local Dispatchers Recognized by Law Enforcement for Work on February Bank Robbery

Five Cumberland County dispatchers from the Emergency 911 Communications center were honored for their part in helping capture a bank robbery suspect involved in a numerous Atlanta area robberies over several months.

Cumberland Co. Sheriff Casey Cox praises the work

of Cumberland Co. dispatchers who were on duty during the

February 3 bank robbery. Due to quick work by dispatchers 

and law enforcement, the suspect was in custody and 

money recovered within 2 hours in Nashville. Also

pictured is Emergency Communications director Rod

Shoap, left, and Police Chief David Beaty, right. 

The suspect was captured less than 2 hours following a robbery February 3rd at Crossville main branch of the Upper Cumberland Federal Credit Union (UCFCU) on Livingston Road.

Dispatchers, Officers, the FBI and officials

In addition to Cumberland County Sheriff Case Cox, Central Communications Director Rod Shoap, Crossville police chief David Beaty and FBI Special Agent Ric Fagan, employees of the UCFCU and family members attended the ceremony.

L-R Sheriff's and Police Challenge coins and FBI pin

presented to dispatchers with recognition.

Sheriff Cox called the effort that resulted in the capture of the suspect in less than 2 hours in Nashville “a great team effort.”

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Cox read from the Exceptional Service Citation that was awarded to the 5 dispatch personnel, “Due to the quick action of dispatchers and law enforcement officers, the getaway vehicle and suspect were identified and tracked to a location in Nashville, Tennessee where the suspect was taken into custody and the stolen cash recovered. A great example of leadership was demonstrated by dispatch supervisor Brandon Patton. Dispatch supervisor Patricia Seagraves provided additional information to the Federal Bureau of Investigation special agents which possibly linked the suspect in this robbery to other similar robberies. In addition, dispatcher Amanda Pugh, Chris Cox and Georgie Heller used their talents, skills, and experience to provide immediate and accurate information that led to the capture of the suspect and recovery of stolen money.”

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Cox added that having been a dispatcher a few years back and that now leaders of law enforcement realize that dispatchers are the heart and pulse that set the pace for how officers act out on the scene.

Crossville Police Chief David Beaty also presented certificates of appreciation and challenge coins to the dispatchers as well. 

Link to story on original robbery 

911 Emergency Dispatchers Honored for hard work during 2016-2017

Four dispatchers for the Emergency 911 communications center were recognized for their hard work with an awards ceremony and celebration.

Among those honored was Teresa Baldwin who was a 14 year veteran of the 911 center who loved her job but died of a heart attack on vacation in the fall of 2017.  Baldwin was recognized as the Dispatcher of the year for 2017 posthumously.

 Ali Baldwin, left, accepts Teresa Baldwin's award as

2017 Dispatcher of the year from Communications

Director Rod Shoap, right 

Georgie Heller was recognized as the Newcomer of the Year, an award that recognizes dispatchers early in their career and who have

Georgie Heller, left accepts the 2017 Newcomer

award from Rod Shoap.

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Awards for the 2016 year were also handed out at the ceremony for Dispatcher of the year and Newcomer award.

Misty Swaggart, left, 2016 Dispatcher of the Year

accepts her plaque

Valerie McQueen, left, the 2016 Newcomer of the year

accepts her award from Director Shoap.

Cake and Refreshments topped off the celebration.

Crossville City Council Seeking Changes to Central Communications Agreement

The Crossville city council is looking at options related to the Central Communications Committee that operates the E-911 dispatch center after some recent changes to the way the committee is funded and the board membership.

Currently, the committee operates under a contract that has included the County, the City, and the E-911 Board. Previously the funding was split three ways between the partners but following changes in how the E-911 Board is funded, they notified the other partners that they would no longer fund the operation of the dispatch center that mainly funds employees and supplies. The E-911 board currently funds equipment for the operation and the loan on the building.

City/County Emergency Communications Center

The city expressed concern about the fact that for currently funding half the operation they have only three seats on the 9 member board. In addition, the oversight of the operation is a concern and the contract is described as out of date.  The contract term runs through June 2019

City Attorney Will Ridley addressed the issue at the council's January meeting and advised he recommended 2 possible options for the situation.

Ridley described option one as authorizing the city attorney and city manager to sit down and negotiate with the county mayor and county attorney to negotiate putting the operation back underneath the County. The County would operate the CCC board and the city could provide funding based on population ratios similar to how the city provides codes services to the county.

Option 2, according to Ridley, is to renegotiate the entire contract including balancing the membership of the board, invite Fairfield Glade and Tansi Security contribute for their use of the system.

“I just need some authorization and a direction in order to move forward,” concluded Ridley.

Councilman Danny Wyatt moved to authorize the attorney and city manager to negotiate with the county and bring an option back to the council for approval and was supported by member Pamala Harris.

Mayor James Mayberry seeking clarification asked Ridley if that motion was option 2. Ridley said basically either the board stays in place or goes under the county, “We either remain as a partner in it or we be a customer of the county.” Mayor Mayberry stated that the action would delay any final action and recommendations should come back to the council in about 3 weeks for the next work session.

Wyatt's motion was approved unanimously.

E-911 Dispatch Center Seeking Applicants for Possible Future Employment.

From E-911 Press Release:

The Crossville-Cumberland County E-911 Emergency Dispatch Center is currently creating an eligibility list for people interested in becoming an E-911 Dispatcher. No full-time openings for this position exist at this time.

E-911 Dispatchers take emergency and non-emergency calls from the public requesting assistance for law enforcement, fire and medical services. In addition, the dispatchers use radio dispatch to provide information to the above-mentioned service providers.

Cumberland Co. E-911 Dispatch Center

An application and job description for the E-911 Dispatcher can be picked up at the Crossville-Cumberland County E-911 Emergency Dispatch Center located at 42 Southbend Drive, in Crossville, Tennessee. The deadline for returning the application is February 2, 2018 at, 3:30pm.

Following the deadline, applicants that are successful in the application process will be considered and scheduled for further testing. For questions about the application process and the eligibility list please contact the Dispatch Center Director, Rod Shoap, at 931-484-0211.

The operation currently employs 22 Full-time and 2 part-time dispatchers.  Director Rod Shoap said he would like to have a list of potential employees tested and approved for future full-time positions as well as 2 additional part-time positions.