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Saturday, March 31, 2018

Local Dispatchers Recognized by Law Enforcement for Work on February Bank Robbery

Five Cumberland County dispatchers from the Emergency 911 Communications center were honored for their part in helping capture a bank robbery suspect involved in a numerous Atlanta area robberies over several months.

Cumberland Co. Sheriff Casey Cox praises the work
of Cumberland Co. dispatchers who were on duty during the
February 3 bank robbery. Due to quick work by dispatchers 
and law enforcement, the suspect was in custody and 
money recovered within 2 hours in Nashville. Also
pictured is Emergency Communications director Rod
Shoap, left, and Police Chief David Beaty, right. 

The suspect was captured less than 2 hours following a robbery February 3rd at Crossville main branch of the Upper Cumberland Federal Credit Union (UCFCU) on Livingston Road.

Dispatchers, Officers, the FBI and officials

In addition to Cumberland County Sheriff Case Cox, Central Communications Director Rod Shoap, Crossville police chief David Beaty and FBI Special Agent Ric Fagan, employees of the UCFCU and family members attended the ceremony.

L-R Sheriff's and Police Challenge coins and FBI pin
presented to dispatchers with recognition.

Sheriff Cox called the effort that resulted in the capture of the suspect in less than 2 hours in Nashville “a great team effort.”

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Cox read from the Exceptional Service Citation that was awarded to the 5 dispatch personnel, “Due to the quick action of dispatchers and law enforcement officers, the getaway vehicle and suspect were identified and tracked to a location in Nashville, Tennessee where the suspect was taken into custody and the stolen cash recovered. A great example of leadership was demonstrated by dispatch supervisor Brandon Patton. Dispatch supervisor Patricia Seagraves provided additional information to the Federal Bureau of Investigation special agents which possibly linked the suspect in this robbery to other similar robberies. In addition, dispatcher Amanda Pugh, Chris Cox and Georgie Heller used their talents, skills, and experience to provide immediate and accurate information that led to the capture of the suspect and recovery of stolen money.”

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Cox added that having been a dispatcher a few years back and that now leaders of law enforcement realize that dispatchers are the heart and pulse that set the pace for how officers act out on the scene.


Crossville Police Chief David Beaty also presented certificates of appreciation and challenge coins to the dispatchers as well. 

Link to story on original robbery 

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