Crossville Cumberland County Central Communications Center director Rod Shoap has turned in his resignation letter to the Cumberland County Mayor after 9 months on the job.
Shoap explained that there were no problems and things were going well, but he felt like he needed a change and had accomplished the tasks that he had been asked to and while he enjoyed his time with the dispatch operation, his main interest remains law enforcement.
Central Communications Center director Rod Shoap
speaking to city council about staffing needs
during their August meeting.
Shoap said there were new supervisor's and new policies in place and the operation is moving very smoothly. “I'm very proud of them,” added Shoap.
After making an initial assessment, some fundamental changes followed and now the center needs a director who can stay with them some 3 to 5 years. Shoap said all the public safety partners work well together and the only problem he sees on the horizon is inadequate staffing for all those operations.
“If we don't address this professionally, one day it is going to catch us,” warned Shoap.
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Shoap described his management style this way, “For me, leadership is not about high command and high control, it's about empowerment. I like to develop people to the point where they're very good at what they do and then empower them to go out and practice their discipline.”
“Once that happens my job becomes one of making sure they have all the tools they need to perform well and get high productivity,” Shoap concluded.
Shoap said in his letter that he would work through the month of September if they want him to or he could leave earlier at the discretion of new County Mayor Allen Foster.
Shoap said he was particularly proud of the new equipment and upgrades in the dispatch center that gives the operators that latest equipment to be able to do their job but he added that the operation still needs additional dispatchers to keep up with the needs of a growing county.
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